Privacy Policy

This Privacy Policy explains how TrueNorth Community Management (“TrueNorth,” “we,” “us,” or “our”) collects, uses, shares, and protects information when you visit our website, contact us, or use our services.

1. Information We Collect

We may collect the following categories of information:

• Contact information: name, email address, phone number, mailing address
• Inquiry and service information: details you provide about your HOA, requests, or issues
• Website usage information: approximate location, device/browser details, pages viewed, and similar analytics
• Communications: messages you send us (email, SMS, forms) and our responses

2. How We Use Information

We use information for legitimate business purposes, including to:

• Respond to inquiries and provide customer support
• Provide HOA management services and service-related communications
• Schedule calls, meetings, and appointments
• Send administrative notices and updates (when applicable)
• Improve our website, services, and security
• Comply with legal obligations and enforce agreements

3. SMS / Text Messaging Privacy (A2P 10DLC)

3.1 Consent & Opt-Out

If you opt in to receive text messages from TrueNorth, we will use your mobile number to send service-related messages such as appointment reminders, responses to inquiries, HOA updates (when applicable), document requests, and administrative notices. You may opt out at any time by replying STOP.

3.2 No Sale of Mobile Information

Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services (such as CRM, messaging, and customer support tools) is permitted solely to provide our services and communications.

4. How We Share Information

We may share information in limited circumstances:

• Service providers: vendors that help operate our business (e.g., CRM, messaging, hosting, analytics)
• Legal and compliance: if required by law, subpoena, or to protect rights and safety
• Business transfers: in connection with a merger, acquisition, or asset sale (if applicable)

We do not sell personal information.

5. Cookies & Analytics

Our site may use cookies or similar technologies to improve performance and understand how visitors use the site. You can control cookies through your browser settings, though some features may not function properly if disabled.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

8. Your Choices

• Opt out of SMS: reply STOP
• Email communications: use unsubscribe links where available or contact us
• Access/updates: you may request corrections to your contact info by emailing us

9. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The Effective Date above reflects the current version. Continued use of our website or services after changes become effective constitutes acceptance of the updated policy.

11. Contact Information

If you have a dedicated SMS phone number and want it listed here for HELP requests, tell me the number and I’ll add it.